Friday, June 18, 2010

Communication Is Key

So I’d say that communication in my job is pretty important. (I deal with all the camping at a lake) and if communication is off we have double bookings, angry customers, and other confused colleagues.

Any way, today I had a customer come in and wanted her site changed because she was alone and couldn’t carry all of herself to her site. Usually, wouldn’t be a problem. I’d change the site, she’d pay the difference, it’d all be good. But I found it to be challenging because of the fact that she was deaf. When she first started talking I thought to myself “oh God, this’ll turn out horrible”.

It turned out she read lips very well. I was super impressed because I thought I was going to have trouble understanding her and I didn’t want to be embarrassed and even more I didn’t want to embarrass her.

After we got everything all squared away with her site I started to think of how frustrated she must get because of communication, or lack there of. I mean it pisses me off when people don’t communicate and I can hear everything they are saying. Her patience must be incredible because I’m normally a fast talker (haha).

I guess what I was most impressed with was the fact that she was able to tell me exactly what she needed, while most people who are fortunate not enough to be handicapped with a hearing problem can’t do the same.

That lady, despite not being able to hear had unbelievable communication. I think that anybody who has to overcome some sort of disability automatically has a better outlook on life because they have learned to overcome it in some way or another. I give major props to anyone to who has the patience to live as normal as possible with a disability because I know I would have the hardest time.

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